Returns

We hope that you love your Codes, however if you change your mind, we will happily offer a refund (excluding sales items) for the value of your purchase, minus the outgoing shipping cost. 

You will be responsible for return shipping. We are not liable for loss of garments being returned, so we recommend using a traceable delivery method.

All items must be returned in the original packaging in unworn and re-sellable condition, with original tags attached. You have 14 calendar days from the date of delivery to issue your return. Your refund will be credited to the original form of payment used to make the purchase.

Please note that there is No Refund or Exchange on Sale Items (unless you purchase Seel Return Assurance at checkout)

What about if the garments are faulty?

If you think there has been something that we have missed in our quality control, let us know via email (support@theroyalcodes.com) or our on-site chat and provide as much information as possible about your garment.

We will not accept a refund for garments that have not been cared for properly, so treat your Codes as per the care instructions on the tag.

What if I need to exchange something for a different size or color?

Yes, that's fine. Make sure they are still in new, unworn condition with original tags and within 14 days of date of delivery. You'll just have to pay for the return shipping. Best to contact us beforehand and we'll help you out from there. 

When will I get my refund?

Once we receive your return, please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited back to the original form of payment.