All orders are shipped via DHL EXPRESS INTERNATIONAL and are fully tracked throughout the delivery process. Packages normally arrive to international destinations within 5-10 business days, depending on which country and how remote the location. The further the distance from Indonesia, the longer the delivery time. [NOTE: Due to COVID-19, international shipping times can no longer be guaranteed, and only serve as an estimate.]
• IMPORTANT: DHL requires a signature for delivery and therefore will not accept a PO BOX as a valid address.
• Please remember to fill in your telephone number with country code as DHL requires this so they can easily contact you if they have difficulty locating your address.
• Once your package has been collected for delivery, we will send you an shipping confirmation email complete with tracking number, where you can then opt-in to receive shipping updates via email or SMS.
Further Notes about International Shipping:
All International orders are posted with no insurance, so if your parcel goes missing unfortunately we are not liable for it. We will have proof that it was posted and as we use a fully traced postage company we have not ever had a parcel go missing. Please advise if you would like to insure your parcel at additional cost and we can organize this for you.
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. EU customers will be liable for to pay VAT charges on the total value of the order based on new regulatory rules as of July 2021.
FREE SHIPPING PROMOTIONAL DISCOUNTS
Every now and then, we run promotional offers where we gift free shipping to qualifying orders. Unfortunately, we can only offer this to countries that have reasonable shipping rates. We call these “Tier 1” countries. If you are not located in a tier 1 country, we apologize, but we will ask you to cover your own shipping. This is so we can keep the business running and continue to bring you more designs.
List of Countries + Corresponding Tiers
Tier 1: United States, Australia, Canada, Mexico, India, Japan, Malaysia, Thailand, Maldives, Philippines, Singapore, Hong Kong, South Korea, Vietnam
Tier 2: France, Germany, Italy, Netherlands, New Zealand, Portugal, Spain, United Arab Emirates
Tier 3: Austria, Belgium, Norway, Estonia, Finland, Greece, Ireland, Malta, Switzerland, Israel, Puerto Rico, Costa Rica, Guam
Tier 4: Sweden, Denmark, Iceland, Brazil
If you have any further questions about shipping or payments, please feel free to contact us.