Due to our global customer base and the ever-changing VAT and import regulations, we collect duties and taxes at checkout and ship DDP (duties and taxes paid). This ensures the smoothest and quickest delivery possible for you, while avoiding unnecessary delays with customs.
All orders are shipped via FedEx International Priority or DHL EXPRESS INTERNATIONAL and are fully tracked throughout the delivery process. Packages normally arrive to international destinations within 5-10 business days, depending on which country and how remote the location. The further the distance from Indonesia, the longer the delivery time.
[NOTE: Due to COVID-19, international shipping times can no longer be guaranteed, and only serve as an estimate.]
IMPORTANT: FedEx & DHL require a signature for delivery and therefore will not accept a PO BOX as a valid address.
• Please remember to fill in your telephone number with country code as DHL requires this so they can easily contact you if they have difficulty locating your address.
• Once your package has been collected for delivery, we will send you a shipping confirmation email complete with tracking number, where you can then opt-in to receive shipping updates via email or SMS.
Further Notes about International Shipping:
All International orders are posted with no insurance, so if your parcel goes missing unfortunately we are not liable for it. We will have proof that it was posted and as we use a fully traced postage company we have not ever had a parcel go missing. Please advise if you would like to insure your parcel at additional cost and we can organize this for you.
FREE SHIPPING PROMOTIONAL DISCOUNTS
Every now and then, we run promotional offers where we gift free shipping to qualifying orders. Unfortunately, we can only offer this to countries that have reasonable shipping rates. We call these “Tier 1” countries. If you are not located in a tier 1 country, we apologize, but we will ask you to cover your own shipping. This is so we can keep the business running and continue to bring you more designs.
List of Countries + Corresponding Tiers
Tier 1: United States, Australia, Canada, Mexico, India, Japan, Malaysia, Thailand, Maldives, Philippines, Singapore, Hong Kong, South Korea, Vietnam
Tier 2: France, Germany, Italy, Netherlands, New Zealand, Portugal, Spain, United Arab Emirates
Tier 3: Austria, Belgium, Norway, Estonia, Finland, Greece, Ireland, Malta, Switzerland, Israel, Puerto Rico, Costa Rica, Guam
Tier 4: Sweden, Denmark, Iceland, Brazil
If you have any further questions about shipping or payments, please feel free to contact us.