Whether celebrating moments of self-love or embracing your inner divinity, this dress embodies elegance and confidence. Embrace the playful magic of our Luna Dress, where goddess elegance and enchantment are woven into every detail.
Decoding the Luna Dress:
All orders are shipped from our US based warehouse directly to you!
Every attempt will be made to process and ship your order the day it's received, but can take between 1-3 business days for regular orders and up to 5 business days for sale orders. We will email you with your tracking number when the order is shipped.
FREE SHIPPING THRESHOLDS
Due to our global customer base and the ever-changing VAT and import regulations, we collect duties and taxes at checkout and ship DDP (duties and taxes paid). This ensures the smoothest and quickest delivery possible for you, while avoiding unnecessary delays with customs.
All orders are shipped by either USPS/UPS/DHL and are fully tracked throughout the delivery process.
If you have any further questions about shipping or payments, please feel free to contact us.
ONLINE RETURNS
To start your online return please click here.
Returns and exchanges are accepted 14 days after delivery.
Please note that clearance/final sale items and any items sold at a 20% discount or higher are not eligible for exchange (even if you purchased return assurance at checkout)
US Customers:
If you purchased the Redo free returns + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and US customers will receive a pre-paid label through our returns center.
If you did not purchase the Redo free return + exchange protection at the original time of checkout, you will be responsible for returning the product.
Canadian Customers:
If you purchased the Redo free intl returns + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and will receive a pre-paid label through our returns center.
If you did not purchase the Redo free intl return + exchange protection at the original time of checkout, you will be responsible for returning the product.
International Customers (outside of US & Canada):
Unfortunately, we are unable to offer return assurance at this time. Returns & exchanges are possible, but you will be liable to pay for the return shipping. We are working with our return assurance provider to be able to offer coverage to as many countries as possible, but currently it is limited to US & Canada. Australia will be available soon, but the specific date is not certain yet.
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To be eligible for refund or exchange, items must be in new condition, unworn, unwashed and all tags attached on every item.
Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.
Defects must be reported before items are worn, washed or tags have been removed.
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Super flattering, comfortable, and really light, soft fabric. It does seem to run a bit large.
Super flattering and comfortable! Another successful purchase from royal codes!
If only I had received the item I ordered!!! They sent me the wrong item 2x ( i ordered a dress and they sent me two tops) and will not communicate with me as requested. It should not be this difficult to get what I ordered and paid for.
Be very cautious!!!
Hi love,
We are truly sorry to learn about the distress and inconvenience your experience with this order has caused.
We have been facing challenges with our previous distribution center, which have affected our ability to deliver the level of service we strive for. While this context doesn't excuse the inconvenience caused to you, we hope it offers insight into the situation we're actively working to rectify.
Upon receiving the email you sent on Wednesday, we responded immediately, eager to resolve the issue swiftly. However, we have not yet heard back from you. We're still hopeful to hear your thoughts and work together towards an amicable resolution. Our offer to let you keep the top sent in error, along with processing a full refund for your order, stands as a gesture of our commitment to making things right.
We take full responsibility for the oversight and we are dedicated to preventing such occurrences in the future.
We kindly ask you to reach out to us at your earliest convenience. Your trust is paramount to us, and we are committed to restoring it.
Once again, we apologize for the experience you've had. We look forward to the opportunity to rectify this situation.
I really love how this dress makes me feel. It fits well!
I was sent an item I did not order. I have asked and responded with what was requested to rectify the situation to no avail as of yet. I hope this is taken care of so that I can change my review
Hi beauty,
Thank you for bringing this to our attention. We truly apologize for any inconvenience you've experienced.
Upon reviewing our records, we want to assure you that we received your email and promptly responded the following day. However, we have not yet received a response from your end, including the requested photo of the item you received. This photo is essential for us to proceed with rectifying the situation promptly and effectively.
Could you kindly check your inbox (and possibly your spam folder) for our response? Sending us the photo will greatly help in resolving this issue swiftly. We are eager to address your concerns and ensure your satisfaction with our service.
Your experience with our brand is incredibly important to us, and we are committed to making this right for you. We hope to hear back from you soon so that we can resolve this matter and hopefully turn your experience into a positive one.
Thank you for your patience and cooperation.
